Reference

Terms and Conditions That Govern Your catch21 Account

These terms set out what you agree to when you open and use a catch21 account — including how payments clear via PayPal, Venmo, and Play+, what states can access the platform, and how disputes are handled.

PayPal · Venmo · Play+ coveredState eligibility appliesAccount-level enforcementUS-only serviceUpdates communicated by email
catch21 Terms and Conditions That Govern Your catch21 Account
HOW WE OPERATE

Account Security and Policy Enforcement

Data Handling

Your personal data is used only to operate your account, verify your identity, and process PayPal, Venmo, or Play+ transactions. We do not sell your data to third parties.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from the footer settings link.

Account Security

All account access is protected by SSL encryption. If you suspect unauthorized access, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered payment method — for example switching from Venmo to Play+ — submit a request through account settings. Verification is required before the change takes effect.

TERMS CONTACT

How to Reach Us About These Terms

Team online

Live Chat

Open the chat icon from any page on catch21. Our team can clarify specific clauses, explain payment rules, and confirm what applies in your state.

Email Support

Send questions about account terms, withdrawal conditions, or policy updates to our support address found in your account settings under Help.

Account Help Center

The Help Center in your account dashboard has a dedicated Terms section with clause-by-clause summaries and answers to common payment and eligibility questions.

Your Terms and Conditions Questions Answered

Here are the questions we hear most often about how these terms apply to your account, your payments, and your access rights.

Yes. Access to catch21 depends on your state's laws. Eligibility is determined at account creation and is available only in states where online casino activity is permitted by local law.

Your withdrawal must go to the same PayPal account used for your deposit. This is an identity-matching requirement under our payment terms and cannot be overridden.

Any confirmed balance in your account wallet is not affected by a terms update. Changes apply to future account use; existing cleared funds remain accessible under normal withdrawal rules.

We send an email to your registered address before any material change takes effect. The updated version is also published here with the effective date shown at the top of the page.

You can close your account before the effective date in the notification email. Any remaining balance will be processed for withdrawal to your linked PayPal, Venmo, or Play+ account.

Play+ prepaid card transactions are subject to both our account terms and the card issuer's own cardholder agreement. Both sets of terms apply simultaneously to Play+ activity.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.