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What Our Legal Terms Mean for Your Account

catch21 operates under applicable state law, and access to the platform depends on where you are located and whether your state permits online casino and sportsbook activity.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ wallet termsPrivacy policy in plain EnglishContact us to request changes
catch21 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Got a question about your account rights, a data request, or a term you want clarified? We handle legal and privacy inquiries through dedicated channels — not the general lobby chat queue. Reach out through any of the paths below and we will route your request to the right team. Players in Columbus can use the same channels as everyone else; there is no regional distinction in how we handle legal contact.

Privacy and Data Requests Submit a data access, correction or deletion request by emailing our privacy team. We respond to verified requests within the timeframe required by applicable state privacy law.
Account and Terms Disputes If you believe a term has been applied incorrectly to your account, contact account support through the secure in-app message thread. Include your account ID and the relevant transaction or date.
Payment-Related Legal Questions For questions where catch21's terms intersect with PayPal, Venmo or Play+ rules, flag the issue through account support and we will coordinate with the relevant payment provider on your behalf.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Our approach to data is straightforward: we collect what we need to run your account, verify your identity, and process your payments through PayPal, Venmo, or Play+. We do not sell your personal information to third parties. Cookies on the platform track session activity and preferences — you can manage cookie settings from your account preferences page on desktop or via the mobile settings panel. Data retention follows applicable state law requirements, and you can request a copy of the data we hold at any time.

Identity Verification

We verify your identity before processing withdrawals. The process uses government-issued ID and address confirmation — completed inside the account settings flow, not by a third-party redirect.

Cookie Management

Session and preference cookies run by default. Head to account settings, then Privacy, to adjust what we store. Functional cookies required for login and payment processing cannot be switched off.

Data Retention Period

We retain account records for the period required by applicable state law. After account closure, data is held for the legally required window, then deleted in line with our retention schedule.

Requesting Changes

You can request access to, correction of, or deletion of your personal data by contacting our privacy team. We will confirm receipt and complete verified requests within the required statutory period.

Frequently Asked Legal Questions

These are the questions we hear most often about account terms, data rights, and how state law affects your access. If your question is not here, reach out through the legal contact paths listed above.

Access depends entirely on whether online casino and sportsbook activity is permitted under your state's law. We do not operate in states where it is not authorized. Check your state's current regulations to confirm eligibility.

Outstanding balances are reviewed on closure and returned through the original payment method where operationally possible. If the original rail is unavailable, our team will contact you to arrange an alternative within the options we support.

Email our privacy team from the address linked to your account. Once we verify your identity, we will compile and deliver your data within the timeframe applicable state privacy law requires.

Yes. Submit a deletion request through our privacy contact channel. We will process it after identity verification, subject to any retention obligations imposed by state law or payment-provider requirements.

Our account terms apply equally regardless of which payment method you use. Play+, PayPal and Venmo each carry their own provider terms alongside ours — those are separate agreements, not overridden by our terms.

Session and preference cookies run by default. Go to account settings, then Privacy, to manage them. Cookies required for login, identity verification and payment processing remain active and cannot be disabled.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.